Heated Shoulder & Neck Massager

Red light therapy works by emitting low-level wavelengths of light (specifically red and near-infrared) that penetrate deep into your skin and muscle tissue. This process stimulates cellular recovery, reduces inflammation, and boosts blood circulation. For optimal results with our therapy mats, belts, or facial masks, we recommend using them for 15–20 minutes per day, 3 to 5 times a week. Consistent use over a few weeks yields the best results for pain relief, skin health, and muscle recovery.

Yes, our massagers and wellness devices are designed with built-in safety features like auto-shutoff timers and adjustable intensity levels to ensure a safe home experience. However, if you are pregnant, have a pacemaker, suffer from deep vein thrombosis (DVT), or have severe joint injuries, we strongly advise consulting your physician before using deep-tissue percussion guns or electric pulse massagers. Always start on the lowest intensity setting to gauge your comfort level.

Maintenance is simple but important for longevity. For electronic grooming items like the NE3 Ear Cleaner, always use a damp cloth or a sanitizing wipe on the tips, ensuring water doesn't enter the charging port. For fabric-based items like the heated wraps, mats, or silicone masks, gently wipe down the surfaces with a damp cloth and mild soap after use, then let them air dry completely before plugging them back in. Never submerge any electronic components completely in water.

All beauty products need to be used by a certain period. This is known as the 'period after opening' and can be easily identified by the PAO symbol. The symbol can be recognised as the shape of an opened jar, and will have a number inside; 9M will indicate 9 months, 12M is 12 months, and 36M is 36 months. Once opened the product should be used in this period, as after this time the quality of the product will deteriorate.